#Microsoft 365 customer service manual#
#Microsoft 365 customer service license#

It helps you identify emerging trends in the market and adapt your customer experience to match customer expectations. You also get AI-driven insights and analytics that can be of huge help in devising optimized customer service strategies and unique customer experiences. You can run highly targeted campaigns with higher rates of success with the powerful insights you can gather through Dynamics 365 Customer Service. You can also implement personalized customer experiences with the help of 360-degree customer views that will leave no stones unturned when it comes to understanding the needs and preferences of your customers. You could easily automate self-service with virtual agents powered by the knowledge gained from your knowledge base portals.

#Microsoft 365 customer service manual#

When you get a complete picture of your customer data, you can design better customer experiences with several self-service options that will save up on your costs and time required for manual intervention. À 360 Degree Customer View + Better Customer Experiences + Self-Service Options Some of the cool features of the Dynamics 365 Service platform are explained below. It can also be easily upgraded when you have growing requirements that need to be met. It is a cheaper but powerful option that provides companies a way to approach customer service much more efficiently. What Are The Benefits Of Using Dynamics 365 Customer Service Professional?ĭynamics 365 Customer Service Professional provides an optimized subset of the Dynamics 365 Customer Service enterprise solution.

Can be accessed via mobile and tablet apps.Connects with Dynamics 365 with Outlook, Excel, and Power BI.Allows entities like Cases, Contracts, Entitlements, Service Level Agreements, Contacts, Accounts, and Facilities/Equipment.Social customer care with guided outcomes, insights, and analytics.Access to core Dynamics Customer Service functionality, including case and knowledge management.

#Microsoft 365 customer service license#

The main features of Dynamics 365 Customer Service Professional license include:

Service teams will find the tool to be of great help in carrying out their tasks more efficiently. It aims at providing an easy-to-use customer service platform by streamlining the core functionalities of customer care. What is Dynamics 365 Customer Service Professional?ĭynamics 365 Customer Service Professional is a specialized version of the customer service solution provided by Microsoft Dynamics 365.